Guest Blogger - Maria Hudson and Change Management: It's Emotional
- Remember - It’s not about you - too often we listen superficially because we are thinking about what we want to say or we wait for the person to breathe so we can get our point in. Being comfortable with silence is one of the most important qualities of an exquisite listener.
- Stay in the present- try not to think about your to-do list or your next meeting. Be in the present moment and honour the time you have with your stakeholders.
- Clarify and repeat- remember to pause and ask clarifying questions. Repeat back what you have heard to validate that you have listened.
My closing comment is this – years ago a manager told me that I had chosen a very difficult profession. The profession was change management. It was a path less travelled and has not always been easy but I’m happy that years later it continues to be a passion!